Significant investments in the successful management and administration of many critical business systems have had mixed success over the years. In a new, more competitive age of regulation and globalization, SOA promises much in terms of business agility and efficiency, but how do we maintain visibility, control, and appropriate governance of this new and much more highly distributed service-oriented world? Most authorities in this field agree that management and security are complimentary foundations of an essential framework for SOA success, but what does that really mean and how do you achieve it? For example, how do you comply with service-level agreements and fulfill partner expectations in a Service-Oriented world? Where does governance fit in and what is its relation to these other SOA elements?

This session will examine important architectural, technical, and business principles, and make concrete recommendations concerning all of these elements of a SOA while focusing on the operational issues which are generally less well understood. What was right and wrong with previous approaches? What should be done differently and can we really afford to start completely over? We will discuss best practices, business and technical trends, and briefly discuss the importance of one particular brand new standard as part of an essential guide to making all those services really work for your business.