VOIP as an Adjunct To Your SOA Framework

Mon, 05 Jun 2006 04:45:00 EDT

The concept of adding the phone system to your company’s SOA framework may sound radical. But as IP telephony systems become more commonplace, the phone system is “just another business application,” and it is natural to integrate it with other business systems. As vendors begin to support web services interfaces with WSDL and other tools, IT professionals are realizing they can execute integration projects that would have required telecom experts just a few months ago.

SOA Web Services Journal: Opening the Borders of Telecom

Fri, 17 Mar 2006 16:30:00 EST

In the early days, the birth of desktop computing resulted in technology that provided integration between the computer and the telephone: we call it Computer Telephony Integration or CTI. The concept was delightful to most technology-minded people, but it never really emerged as a ubiquitous desktop solution. Today IP-based telephony for business is a hot and growing market, and many vendors are providing some level of integration with the desktop computer - the most basic is a software-based phone, the most advanced is complete control of user communications and multiple forms of media from which the user may easily select.

Articles by Todd Landry

VOIP as an Adjunct To Your SOA Framework

SOA Web Services Journal: Opening the Borders of Telecom